Bespoke Fireplaces Panoramic 3DP 2000

The Panoramic 3DP 2000 electric fire is designed to allow for a one, two or three sided installation straight out of the box, the 3 sided inset hole in the wall electric fire is an innovation in versatility

• The panoramic design creates a remarkable visual impact with unique Lumin flame effect
• Choose at home whether you opt to install the fire as a 1, 2 or 3-sided feature
• 10 flame effect colours
• 3 flame colour settings and 5 flame brightness settings
• 3 flame speed options; relaxed, moderate & high tempo
• Choice of 3 different Log sets & under bed fuel effects as described below (see Options 1 – 3)
• Option 1 – HD+ Logs, comprises of 6 fuel beds namely HD+ ceramic Logs, Burning Embers, Clear and Smoked Gems, Pebbles and Ice Crystals
• Option 2 – Real British Woodland under bed fuel effect of organic husk, green mossland and charred chippings with Luxe, real solid, Silver Birch Logs (watch video)
• Option 3 – Real British Woodland under bed fuel effect of organic husk, green mossland and charred chippings with real solid Oak Logs (watch video)
• Digital Remote control handset with manual controls on fire
• Quiet heater operation with front outlet so TVs can be mounted above
• Visible glass burn area after fitting:  W1970mm x H381mm x D195mm
• 5 Year Manufacturer warranty

• Bespoke Fireplaces Brochure

• Panoramic 3DP 2000 Dimension Sheet

IMPORTANT DELIVERY INFORMATION

The estimated lead time for delivery of this product is shown under the price on this web page. Deliveries are performed on working days i.e. Monday – Friday (excluding weekends & bank holidays) between the hours of 8am – 6pm. Arrangements to deliver your order will be made once it is ready for delivery whereupon the courier will contact you directly to book in a delivery date prior to any delivery being made. The couriers do not accept instructions from recipients to deliver at specific times including AM or PM time slots as deliveries are made based on the logistics of the area they are being made in on any given day which is subject to volume of deliveries and how quickly each delivery can be made.

The couriers will not call you on the day in advance of the delivery to advise on an estimated time of delivery so someone will need to be at the delivery address for the entire day to accept the delivery between the hours of 8am – 6pm on the agreed date. In the event that the driver arrives and no one is present to accept delivery or the delivery cannot be made safely then this is then classed as a failed delivery whereby the driver will have to come back on a different date to make the delivery and should this happen then you would be charged for a re-delivery of the goods payable by you to us before a new delivery date could be arranged. Likewise, if the goods need to be stored at the delivery depot for any length of time because you cannot accept delivery once goods have been dispatched then you will be liable for additional storage charges. So, if you are going on holiday or there are any dates you cannot accept delivery then this needs to be made known to us by email on placing your order so dispatch/delivery can be co-ordinated around this to avoid you incurring unnecessary storage costs if the delivery can’t be made once goods are dispatched in a timely manner.

Now the delivery service offered on this product is based on a one man, kerbside, ground floor, only delivery which is due to the nature and weight of this product. The goods will normally arrive on a wooden pallet with most vehicles equipped with a tail lift to lower the goods down to roadside. Once at roadside, subject to access to your property the driver maybe able to wheel the pallet closer to your property using a manual pallet truck if equipped with one. This will be subject to a number of factors including but not limited to access through any gates being wide enough, having a flat smooth tarmac drive (which excludes gravel or stone driveways were the weight of the pallet would sink in to the stones) and no steps being involved etc. If the pallet cannot be safely wheeled from roadside to your property then you will need to make your own arrangements for additional assistance to move it to and in to your property as the couriers are not insured to carry goods on your behalf or into your property.

This type of product, besides being palletised, will normally be delivered on a vehicle in excess of 7.5 tonnes or more so please ensure to have adequate access and to advise us in writing by email if your property has any difficulties with access as soon as you have placed your order so we can look to make alternative arrangements to avoid you incurring additional costs in the event a delivery cannot be made if the vehicle cannot deliver safely to your location. Where required and where possible if a smaller vehicle is available to make the delivery then you may be subject to additional charges payable by you to us in advance of any delivery being made and we would advise you of such charges once you provide us with any concerns or details of possible access issues. Once you receive the goods you will need to fully unwrap/unpackage the goods to visually inspect them on delivery for any signs of transit damage. If the goods are damaged in anyway then this would need to be reported to us in writing via email within 48 hours with supporting digital photographs showing the said damage in order to have a valid claim in accordance with our terms & conditions which you accepted when purchasing the goods through our website.

Please be aware that sometimes boxes/packaging may not show any signs of damage but when unwrapped they may reveal damage whereas sometimes boxes can be damaged but when opened there is no damage to the goods at all. You don’t need your installer to check the goods for damage or obvious missing parts as a simple visual inspection of the product/goods once unpacked should reveal any visible signs of damage or obvious items missing against what you have ordered. Please don’t wait until your installation date before unpacking the product because should damage be evident or parts are missing then you will not only be out of time to make a valid claim but this will also cause disruption to both you and your installer. Whereas, if you inspect the goods once they arrive if there are any issues, we can then resolve them prior to you booking your installer to fit them.

NOTE – We strongly advise you not book any installation dates until such time as you receive the entire/complete, goods/order in good condition. As goods can sometimes be delayed in transit, be lost in transit or damaged in transit. So, to avoid any unnecessary disruption we strongly recommend that you wait until you receive the goods to ensure you have received the correct items, complete and in good condition before booking any fitters to install the goods to avoid disappointment.

IMPORTANT INSTALLATION INFORMATION

We strongly recommend a site survey is carried out at your property prior to purchase by your installer and or your NICEIC Registered Electrical Contractor whichever is applicable. If you click on the PDF document at the bottom of this section you will see the manufacturers Installation, Maintenance & User Instructions. The installation instructions should be shown to your to installer to ensure they can advise you correctly on whether the goods you wish to purchase are compatible and suitable for your circumstances to avoid you incurring unnecessary return costs & disappointment. As we do not offer free returns, so returning goods can be quite costly to you if you make a mistake or error in ordering incorrect goods. So please ensure to have a survey done before you place an order with us.

All measurements are in millimeters (mm).

To find a local NICEIC Registered Electrical Contractor in your location simply click on the following link below and insert your postcode

• Panoramic 3DP 2000 Instructions