The following terms and conditions are for the sale of goods from this web site and will govern any contract between Oyster Cay Ltd trading as House 2 Home Megastore (“the Company”) and the customer (“You”) and shall remain in place or prevail over any terms and conditions contained or referred to in order or correspondence or implied by trade, custom practice or course of dealings (these terms do not affect your statutory rights). Please read these terms and conditions carefully as they will form the basis of any agreement between us if you wish to proceed with an order. Most of our prices include delivery to mainland UK unless specified otherwise and include vat. We recommend that you print a copy of these terms and conditions for any future reference.
1.1) Nothing shown on this web site will constitute an offer of goods or services.
1.2) To order goods through this web site you must be at least 18 years of age.
1.3) This contract is subject to the law of England and Wales. All disputes arising will be resolved exclusively to the jurisdiction of the courts of England and Wales. We operate a complaint handling procedure that offers you the opportunity to resolve any disputes you may have when they first arise. If you have a complaint, please contact us at [email protected]
1.5) We reserve the right to make amendments at any time to this web site without prior notice by adding or removing services. This will be without any liability to you. We also reserve the right to withdraw any discounts offered at any time at our discretion.
1.6) Failure by the House2Home Megastore to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. Similarly, if any of these conditions are found to be unlawful or void or unenforceable then that provision shall be excluded and shall not affect the enforceability of the remaining terms and conditions.
1.7) Any links from this site to other web sites have been included for you convenience only. However, the inclusion of a link does not imply that we endorse any responsibility for the linked site, its content or provider. Access to a linked site will be subject to that sites own terms and conditions to which you should refer.
1.8) All images on our website show approximate sizes and measurements and whilst we endeavour to ensure their accuracy, it is advised that you consult any links provided to verify the size of the item with the specific manufacturer, as specifications can change hence all manufacturers reserve the right to change their product without notice at any time.
1.9) These terms are subject to change at any time without prior notice to you.
1.10) To the fullest extent permitted by law, the House2Home Megastore is providing this site and its contents on an “as is “basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied with respect to this web site or the information, content, prices, materials or products included in this website including without limitation warranties of merchantability, satisfactory quality and fitness for a particular purpose.
2.1) The price you will pay for the goods is shown in the total order section of the shopping basket together with any relevant delivery charge where applicable. Although we are entitled to make further adjustments to the price after you have placed your order despite it being a legally binding contract to include any errors or supplier increases. In the unlikely event that we do change the price then you can either accept this or terminate the contract by notice to us in writing.
2.2) The House2Home Megastore reserves the right to refuse the supply of goods at its discretion ordered by you or to deliver to any particular postcodes.
2.3) On receipt of your order, we may find the price quoted for the goods has changed. If this happens, we will inform you of the new price and ask if you would still like to proceed with your order. If you are not prepared to accept any further charges then we will refund all monies paid by you and terminate the contract with no further liability to either party.
2.4) Once we have confirmed to you in writing that your order has been accepted, it is then and only then that we have a legally binding contract to supply the goods as requested.
2.5) For your safety & security we only accept orders via our securely encrypted website where we accept most credit card / debit card payments from cardholders with registered billing addresses in the UK addresses. We do not accept any telephone orders for security reasons.
2.6) Unfortunately, we do not accept Cheque payments. If you do not have a valid, current, credit or debit card or simply don’t want to pay using this method, then we can still help you. We do accept bank transfers via BACS (generally a 3-day payment process) or CHAPS (generally a same day payment, if made before midday) directly in to our account (speak to your issuing bank for further details and or costs on either of these payment options). If you would like to pursue this option, then please email or our sales team who will be able to supply you with the relevant company account and sort code information, to enable to you to make a payment transfer. We also require an email from you confirming, the goods you wish to order, when you intend to send the money, the amount, issuing bank and the individual account name of the person sending the money to us. We do not require your account number or sort code. The reason we ask for this information is to identify your payment easily, so that we can process your order as soon as the payment is received to avoid unnecessary delay. We cannot be held liable for any charges attributed to any transfer of payments.
2.7) All goods remain the property of the House2Home Megastore until such time as the goods are paid for in full.
2.8) Where goods have been ordered without the required accessories to install the goods purchased, e.g., a spacer kit for a gas or electric fire or LPG conversion kit for a gas fire, we cannot be held responsible for this and a delivery charge will therefore apply even if the original delivery did not incur a delivery charge. We would strongly advise you to ensure you have everything you require before proceeding to purchase any goods from us to avoid unnecessary additional costs thereafter.
2.9) In addition to your consumer rights, we also reserve the right to terminate this contract between us without penalty, within 7 days from the date we accept the order. In which case we shall refund you the amount paid and you shall return any items you have received.
2.10) You will be asked to acknowledge that you have both read and accept our terms and conditions of sale before finalising your order by using a simple tick box when placing your order through our website. If you choose to place you order over the telephone then it will be deemed that you have read and accept our terms & conditions clearly displayed on our website and will be bound by the same.
2.11) Once you have placed your order through our website you will then receive a confirmation of your order which will be sent to the email address you provide to us with your order details. Please ensure to check both your inbox and junk/spam folder as sometimes emails can land in there. Once you have received your confirmation, please check over the details to make sure they are complete and correct. If you do not receive your order confirmation or have a query regarding your order then please email [email protected]
3.1) As a consumer your purchase is regulated under the Consumer Contracts Regulations for items bought online or at distance. Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your order. You have the right to cancel an order within 14 days for whatever reason (with the exclusion of point 2 below), although you must provide us with such notice in writing either by email or by recorded delivery post. A cancellation request form is also available on request although you are not obligated to fill in this form to notify us of a cancellation as this can be done by the aforementioned methods which are by email or by recorded delivery post. Please note that the Consumer Contracts Regulations clearly state that you will be responsible for the entire costs of returning the goods to us unless the item was sent to you in error or the item is faulty. The 14-day period starts from the day you receive the goods. Once you inform us, in writing within the 14 days cooling off period that you wish to return goods you then have a further 14 days from that date to actually return the goods unless we expressively agree otherwise with you in writing. Once the 14 days have passed no returns will be accepted and any attempt to return goods will be rejected. We will generally refund you within 14 days on return of the goods. However, the goods supplied must be kept in good condition and unused as the customer has a duty of care in law concerning the goods during the cancellation period. Goods should always be fully insured to cover the full value of the goods when being returned in case they are lost or damaged in transit. You should also be aware that once we begin the delivery process and or have performed the delivery and or have arranged collection on your behalf, that you will not be able to cancel any contract you have with us for these services carried out by us for you, hence we reserve the right to recover such costs where applicable that we have incurred to deliver the item and or processing the item on its return where an administration charge would apply which varies from item to item. Business to Business transactions are exempt from the Consumer Contracts Regulations.
3.2) The right to cancel does not apply to goods that are personalised or made to a consumer’s specification otherwise known as ‘Bespoke’ goods. Where this applies to goods on our website this will be made clear in the notes section of each product or by way of notification in writing or both. The company is also not obliged in law to accept any returns after the 14-day period has elapsed and should the company choose to do so it will be at the company’s sole discretion. If products are accepted back after this time, then they will be subject to a minimum re-stocking charge of 30% of the total purchase price paid plus any additional costs the company deem to have incurred in the return of such products be it administration, transport or warehousing costs.
3.3) All refunds will be made in pounds sterling (GB) to the sum paid at the initial point of sale. The Company will not accept any liability for any differences / changes that may occur in currency between the time of the initial purchase and time of a refund being made.
4.1) All goods are supplied in good faith as soon as possible, although we will not be liable for any consequential loss or any other losses that you suffer as a result of any breach of our agreement, except those which are a foreseeable consequence of the breach. In particular, as the goods and services are provided to you as a consumer, we cannot accept any loss of profit, loss of contracts and loss of revenue or other business loss or depletion of goodwill that you may incur as a result of any breach of our agreement. Any injury damage or loss arising directly from the negligence of the House2Home Megastore or any of its agents will be limited to a refund of the value of the goods purchased, together with any other charges paid.
4.2) Goods are subject to availability. If the goods become unavailable due to delays on the manufacturers part or if we fail to supply the goods for this reason or any other reason beyond our control, we will refund all monies paid in full for the goods, although we will not accept any responsibility for compensating you for any losses you may suffer in connection to this delay.
4.3) Many of the products shown on our web site are of a technical nature. Due to the vast range we offer it is impossible to show all product details and to keep them accurate at all times. All drawings, descriptions and specifications are merely for the purpose of providing you with approximate information about the goods before you make a purchase. We provide links where available to most of the manufacturers web sites where you will find more detailed information on the products of interest to you, or alternatively you may call a member of our sales team who will be able to answer any further questions. All the information contained in the website is to assist in your choice of a suitable product. This is not intended to be all the information required to install your goods. This can be obtained from the manufacturer themselves. However, if you do purchase goods from us based on information on our site which are of an unsuitable specification, which was not apparent at the time of ordering, then we will accept the return of the goods in good condition under our terms and conditions procedure as detailed under ‘delivery & returns’, although any damage or missing parts may be subsequently charged to you to be deducted from any refund.
4.4) For further information on liability please see our Disclaimer
5.1) At the House2Home Megastore we always want shopping to be a pleasant and satisfying experience for you. In order to achieve this, we would like explain the delivery procedure, receiving of goods and our returns policy to you, so that you know exactly what to expect with regard to delivery and in the unlikely event that you need to report any damage / missing parts or return any goods to us.
5.2) We will endeavour to deliver goods within any indicated timescales given to you on receipt of your order, although goods are subject to availability and delay in delivery of goods is sometimes out of our control. Delivery timescales are estimated as shown on each and every product on our website, although deliveries are normally made within 28 working days. All delivery dates are approximate only and we shall not be liable for any consequential loss or any other loss, costs, damages, charges or expenses incurred by you in the delayed delivery of the goods to you however caused.
6.1) Once we have received your order we will check all the details over carefully, at which point we will send you a return email accepting your order. At this point we will be able to answer any additional questions you may have regarding your purchase. Once this is done and payment in full has been received, we will then process your order as quickly as possible to ensure you receive your goods promptly. Although we are frequently asked, we may be unable to confirm whether it will be an AM or PM delivery due to the varying types of freight company’s we use and the general logistics of the road network on the day of delivery. Deliveries are carried out between Monday – Friday only (excludes weekends, bank holidays & annual closures/shutdowns) and normally between the hours of 8am – 6pm.
7.1) Whilst we normally dispatch stock items within 7 days from receipt of order, some products may take up to 28 days to deliver due to circumstances beyond our control as on occasions a particular item may be temporarily out of stock from the manufacturer or distributor. However rest assured we will dispatch the item to you as quickly as possible or as soon as it becomes available, although if the order is delayed by more than 14 days you will have the right to request a refund and to cancel the order. We also strongly advise you not to organise the installation of your goods with any qualified installer based on any provisional delivery dates given to you, as goods can sometimes be short delivered, be incorrectly delivered, arrive damaged or can be lost in transit to you.
8.1) Once you order is processed we will only deliver the goods to the delivery address that you have given us on your order and we reserve the right to refuse delivery to any particular postcodes as stated in our terms and conditions. In instances where we say delivery is free on a product this will only be to mainland UK unless specified otherwise (which excludes shipping companies for onward shipping). However, we reserve the right to levy an additional delivery charge for more remote locations in the UK, where applicable, which maybe dependent on both location and the product ordered. If an additional delivery charge applies to your location then we will email you with a delivery cost with the option to either pay this and continue with your order or to cancel your order and request a refund if you do not wish to pay the additional charge. You can also contact us in advance of placing an order to check if there will be any additional charges to your location by simply sending an email to our customer services team with details of the product you are looking to purchase including your nearest town, county & postcode. We do not ship products overseas outside of the UK under any circumstances nor will we deliver goods to shipping companies for onward shipping off the UK mainland. If, you need to amend the delivery address then you would need to notify us of this in writing via email and certainly before goods are shipped as thereafter we may not be able to amend the delivery address once your order is in transit. Additional assistance will be required to offload the goods from the vehicle when it arrives at the delivery address due to the varying nature, size & weight of the goods we offer and especially as all deliveries are 1 man, kerbside service unless we specify otherwise which would be stated on the individual product in question, where applicable, on our website. In the case of very large or heavy items these will be delivered on a pallet. Again, the delivery service offered on this type of product is based on a 1 man, kerbside, only delivery. Note – All deliveries irrespective of what goods are being delivered are to a ground floor address as the couriers are not insured to carry goods into your property/delivery address nor up flights of stairs. Due to the nature and weight of some products the goods may arrive palletised so you will need to arrange additional assistance to offload the goods from the vehicle/pallet when they arrive at your nominated delivery address. The products are delivered on a pallet normally by a vehicle in excess of 7.5 tonnes or more so please ensure to have adequate access and to advise us in writing by email if your property has any difficulties with access as soon as you have placed your order so we may look to make alternative arrangements to avoid you incurring additional costs in the event a delivery cannot be made if the vehicle cannot deliver safely to your location. If, there are access issues for palletised deliveries and you advise us in advance of dispatch in writing via email then we maybe able to arrange a smaller vehicle where possible although in these instances you would be liable for any additional costs we incur in providing this service where applicable. You will also need to fully unwrap and visually inspect the goods on delivery for any signs of transit damage before signing for the goods which is not just classed as saying you have received them but that you have received them in a satisfactory, good condition, free from any signs of damage. Now we and our suppliers use reputable freight companies to transport your goods and as stated you will be required to sign for them on receipt (please see further information in the next paragraph with the heading “Signing for Goods” for more specific in depth information of how to sign, check and report any damage or missing parts found on delivery . Once a consignment of goods is shipped it becomes the freight company’s responsibility to transport the goods safely to the intended destination. By signing the consignment / delivery note, you are indemnifying the freight company of any responsibility and acknowledging that you have received the goods in “Good Condition” unless you state otherwise on the delivery note that that the goods have been received damaged. Consequently we will not be able to replace any damaged goods free of charge if not mentioned on the delivery note and or not brought to our attention in writing via email within 48 hours of receipt of the delivery of the goods. Please be aware that the freight company/courier will only move the goods to the nearest point i.e. kerbside, depending on access. The freight company/courier will be unable to move the goods across gravelled, or unfinished drives, through narrow openings, or up steps or gradients/slopes. Unfortunately due to insurance and health and safety reasons the freight company/courier is NOT permitted to move the goods inside your property for you. It is for these reasons why we recommend that you have help on hand to accept delivery of the goods on arrival at your property, as deliveries are unless we specifically state otherwise in writing on our website by 1 delivery driver to ground floor addresses only who will require assistance with offloading and or moving the goods at your nominated delivery address on arrival.
9.1) When accepting a delivery, if you do not have time to examine the goods, then you should cross out “Received in Good Condition” or words to that affect and write on the consignment/delivery note also known as a (POD) Proof of Delivery “Received Damaged” and then sign for the delivery. This will then give you an extended period of time of up to 48 hours to examine the Goods and report any damage and or missing parts to us. After this time we cannot accept any claims for damage. So please, for your own protection check the goods thoroughly before accepting them and refuse any items with visible damage or clearly sign “Received Damaged” if you are unable to check any item thoroughly on receipt. Please remember you are not just signing to say that you have received the goods or that the box containing the goods is in good condition you are signing to say the goods inside the box have arrived in good condition. However sometimes boxes/packaging may not always show signs of damage on the outside but when unwrapped may reveal damage whereas sometimes boxes can be damaged but when opened there is no damage to the goods. Be aware that freight companies/couriers will also not accept any claims for damage in instances where goods are signed for as “Unchecked”, Not Checked, Unexamined or words to this affect as this is classed in the same way as signing for the goods as “Received in Good Condition” or arriving in “Good Condition”, so please for your own protection do not sign for goods in this way otherwise you will indemnify the Freight company of any liability in respect of any damage claim and will be taking that responsibility on yourself. Now you don’t need your installer/tradesman to check the goods for damage a simple visual inspection of the product once unpacked should reveal any visible signs of damage. Please don’t wait until your installation date before unpacking the product because should damage be evident then you will not only be out of time to make a valid claim but this will also cause disruption to both you and your installer. Whereas if you inspect the goods once they arrive if there are any issues we can then resolve them prior to you booking your installer to fit them.
10.1) If within 48 hours after receiving the goods and signing for them as “Received Damaged” you find damage or missing parts not visible at the time of delivery, then you should report it to us immediately in writing by email. Failure to do so will not entitle you to a valid claim and we shall have no further liability for the goods said to be received damaged or missing on delivery after 48 hours from receipt of the delivery date. Similarly, if any items are found to be damaged have missing parts or are incorrect on receipt then we will arrange an exchange / replacement part and or goods to be sent to you free of charge as soon as possible.
11.1) As soon as we have delivered the goods you will be responsible for them. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage due to negligence will end on the date the freight company tried to deliver the goods to you. The freight company shall be entitled to hold the goods in storage and to charge you the reasonable costs of such storage and insurance which you will be liable to pay to them. You may also be liable for a additional delivery charge caused by these events in the re delivery of the goods for a second time. You should also be aware that once we begin the delivery process which means goods are on the way, you will not be able to cancel any contract you have with us for services we have carried out by on your behalf e.g. postage and packaging services.
12.1) Please note if you decide within the 14 day cooling off period that you simply do not wish to retain the goods as they are unsuitable or you wish to exchange the goods, then in the first instance you should notify us of this in writing via email to our customer services department stating that reason you wish to return the goods. We will not accept any such requests verbally over the telephone or otherwise. Initially, you will receive an automated receipt to acknowledge your email. Thereafter, we will send you a further email setting out the returns procedure & costs where applicable to return the goods you purchased. Goods should always be fully insured to cover the full value of the goods when being returned in case they are lost or damaged in transit. Goods must be returned in the same good condition as supplied, unused and in their original packaging together with any pallet or specialised packaging they were delivered with where applicable. You will be liable for the entire costs of returning unwanted goods including administration, transportation & repackaging costs we incur on your behalf to facilitate & process the return, unless we delivered goods to you in error or it they were faulty or damaged. We will not accept any goods being returned without a valid returns number clearly marked on the outside of the packaging which would be refused on arrival. Once we authorise the return we will issue you with a valid RTN returns number. If on receipt of the returned goods we find the packaging or goods are damaged in anyway or parts are missing, then we are entitled to make a charge for damage or missing parts which may affect the amount that we refund to you or in a worst case scenario no refund at all if the goods are deemed unsaleable. Goods must also be returned to us within 14 days from the date of your email advising you wish to return them unless we specifically state otherwise in writing to you, via email. Once the 14 days have passed no returns will be accepted and any attempt to return goods will be rejected.
13.1) If you should see a cheaper price on a competitors website prior to purchase then if you let us know, in writing, by email, with an actual URL link to the product on a competitors website with the displayed price, we will then look to see if we can match the price for you. Now this may not always be possible to do for a variety of reasons as sometimes competitors websites may advertise incorrect prices as they have not taken in to account any manufacturers price rises or they may not have any stock to supply at the advertised price or may not even be an authorised dealer so can’t even supply the goods they advertise. Any delivery charges that are added to goods on competitors websites also needs to be taken in to account when asking us to look at a price match / price compare request. We will only consider price match / price compare requests, for identical like for like brand new products, before you actually make a purchase from us and the competitor must have the goods in stock ready to be supplied at the advertised price including any delivery charges were applicable. Once a purchase is made at the advertised price on our website we will not consider or match any competitors price whether that’s before goods are dispatched, once goods are shipped and in transit or after goods have been delivered to you. We also reserve the right to amend or withdraw our price match / price compare at anytime without formal notice. We also won’t consider any price match / price compare requests for goods seen on eBay, Facebook / marketplace or any other social media platform including private advertised sales.
14.1) The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. House2Home Megastore are hereby obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. However, it is the consumer that is responsible for organising the return of such goods, to us and the costs involved.
For example, if a customer bought a new WEEE item from us we would accept their old EEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item at their own expense.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
For more information on WEEE recycling and or to locate your local recycling centre click on the following links below.
15.1) All of the products offered on our website come with a minimum, statutory 1 year manufacturer’s warranty / guarantee covering parts and labour. Any extended guarantees offered by any given manufacturer maybe subject to meeting the manufacturers conditions for such extended warranty periods which may include proof of an annual service including replacing specific parts which is strictly between the consumer and the manufacturer and something we are not liable for in anyway. If you require assistance during the warranty period then you should always contact the manufacturer directly who you should have registered your warranty with from receipt of the goods at time of purchase. In the event that you should decide to purchase a product which has a parts only warranty / guarantee (which can be confirmed by simply contacting the manufacturer of the product you wish to purchase). If at some point after purchase the product develops a problem, then you would need to organise your own installer / engineer to carry out any remedial work at your own cost. If the product needs to be sent back to the manufacturer for repair, then payment for all transportation costs will be the responsibility of the customer and not the retailer, in the event that the manufacturer is not willing to cover the costs of transportation free of charge. If, however, after speaking to them you have any further questions then you can contact a member of our Customer Services Team by email to [email protected]
16.1) In accordance with current EU and UK legislation any unauthorised act of appropriation and distribution to the public of the whole or a part of the contents of this database is prohibited and any infringement of this legislation will result in the appropriate legal action which will be pursued vigorously.
17.1) In the unlikely event that you are unhappy with any aspect of our service or you feel you have cause for complaint, then please feel free to contact us and we will look to respond within 28 days from receipt by email to [email protected] or by post, addressed to House 2 Home Megastore, St Andrews Park, Queens Lane, Mold, Flintshire, CH7 1XB
18.1) House 2 Home Megastore is the trading name of Oyster Cay Ltd, company registered number 09080737, VAT registration number 193 5918 67, registered address – St Andrews Park, Queens Lane, Mold, Flintshire, CH7 1XB
In the interests of training and quality verification, calls may be recorded.